Their policies are ridiculous.I went ahead and bought a lot of furniture from them ignoring the scary reviews online.Today had a really bad experience. Today I ordered a 3 seater and 1 seater leather Sofa together,only to notice that there was a 2 seater sofa available in the same design so in about exactly 3 minutes of making my order (not joking -3MINS !!) I decided to cancel the single seater and go for a 2 seater instead.There was a returns icon on the order page which did not work. Imagine my horror when i call up customer care the lady on the line (Sonal Bakle) very rudely says nothing can be done. It literally blew my head when she said your order is confirmed and nothing can be done! I said its been 3 mins - and she says mail has been auto-shot to merchant! So i said send another mail to merchant to cancel the 1 seater and give me 2 seater instead( 2 seater was actually 5k-6k more expensive!) And she says the most ridiculous thing ever- 'sir you made the blunder without reading our terms and conditions - not companys problem! Does the company thing we are robots who never makes a mistake ?? I mean what kind of ridiculous cuatomer service is this? I know it was my mistake of ordering wrongly but the really rude customer line personnel and the fact the compqny doesnt care about u spending half a lakh on their products really put me off for life ! And to top it off i purchased more than a lakh of products from them the last month - and they have not been delivered yet! Really scared and *** bricks now thinking about their service! PEPPERFRY if you are reading this - if this is the way forward your company is going noone will buy from you further and the company will have to shut shop so either your redress the customers grievanves or change your customer policy! My order number today is 30556**** My case number for your helpline center call is PH-240719-**** If you dont do anything about this ,this will be the last time i am ordering from pepperfry!