Update by user Apr 22, 2021 my issue was resolved within 24 hrs of contacting Customer Service via email since their websie want not working yesterday. I AM a very satisfied WOOT customer now! Original review posted by user Apr 21, 2021 I placed an order for some shorts via the Amazon pay but want to return since they did not fit. Per their return policy, I am entitled to return with no shipping costs within 30 days. I am unable to return the order using their website for returns. Have emailed them but not received response. f User's recommendation: Do NOT order from here. Not worth the hassle! save yourself some time and order through a reputable website.