Update by user Aug 14, 2021 Company fixed the issue and I have been provided with apology. My issue with 1-800-Pack Rat has been resolved. They compensated me $50/day for 6 days the POD was delivered late.. Original review posted by user Jul 15, 2021 We contracted with this company, and are regretting it. They lie. They said they would email a contract, but never emailed it. If you are a new customer, they answer immediately. If you are under contract, you CANNOT reach them. You are on hold for hours, listening to their loud piano music, until you can't take it any longer and hang up. They confirmed pick-up and delivery of a POD and no-showed. User's recommendation: Do not contract with this company or you will regret it.