Charged twice for service that wasn't received

/ 30 reviews

29 Apr, 2021 → by ClaimboUser52064

Charged twice for service that wasn’t received

Booked a sunset cruise in Acapulco and upon arrival, found out the cruise was canceled. No refund offered or received. Contacted Viator twice with proof of cruise cancelation. They agreed to resolve and have not - was just charged again - 6 weeks after the canceled tour! Extremely difficult to get a hold of customer service. DO NOT DO BUSINESS WITH THIS C BUSINESS/BOOKING WITH THIS COMPANY! User's recommendation: DO NOT DO BUSINESS WITH THIS COMPANY - EVER!

Travel and Vacations

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Viator - Other Reviews

》 Tour Representative Didn’t Show Up

》 Wrong info on your side

》 It is a question

》 I want to know if they coming

》 Money taken off my card

》 Problem travel

》 Trips

》 Not satisfied with the results of what happened to me

》 Niño Angelo Customer service unprofessional approach/demeanor

》 Tropical storm cancel?

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