Hi, I booked a ticket for another passenger name Miss Pooja Singh from Thunder Bay (YQT) to Raipur (RPR) on Mar 30, 2021 with order #L7VM87. Due to Covid-19 test results and presenting the test results to the arriving country, the passenger had to postpone the original flight plan by calling the FlightNetwork. They agreed to do so with additional assisted change fees of CAD 45 on top of one of the flight worth CAD 116 resulting in CAD 161 total (payment proof by e-mail is presented in the pictures) departing on April 6, 2021, from YQT. After the passenger reached one of the connecting airport (DEL), the Domestic flight company (Vistara) denied the provision of the boarding pass to RPR airport stating that they do not have any details about the passenger in their system or her taking the flight on April 7, 2021. Now the passenger tried convincing them, but it was not possible in any way by them as the FlightNetwork did not send them that particular update about the ticket. So the passenger asked me to call the FlightNetwork customer service to find out what went wrong. After calling them and waiting about 1.5 hours the agent gave me no positive response and even after mentioning that it was a mistake made by the agency he tried to put the blame on the passenger by stating that "Passenger called in and cancelled the flight", It was funny that the passenger only postponed them and did not in fact cancelled a particular connection in the ticket. As a proof I checked on their website by putting my name, email and order number to check the flight details updates and with no surprise it showed that we had the connection present in their system and after having an argument he blamed it on us and said that he will send me the latest update about the flight change which showed we did not have the last connection from DEL to RPR. At this point the update was useless to the passenger as well as to me. I kindly asked the customer service agent to reimburse me in any way for the trouble and extra money we had to pay to book a ticket from DEL to RPR and had to also pay extra money for luggage as it was already paid in the original ticket. The agent requested me to wait for a week to get the answer from his advisor about this huge mistake. It has been over a week now, and I still have not received any reply from them. I have to call them again and find out are they still working on a way to help us out or not. Well that is it for the FlightNetwork for now. I hope I get the service what I rightfully deserve as a customer!