I booked my ticket from Toronto to Isfahan, Iran in October 2020, for March 2021. In January 2021 my mom died, and I had to go to Iran that's way I bought other ticket in January 2021 and went to Iran when I back I asked my agent to keep my ticket for a few months later she said it's ok . Now when I asked her to open my ticket she said you have to pay $460 because it passed 6 mounts from your ticket time, I said ok cancel it she said you should pay $500 penalty for canceling. That's way I tried to contact yoyou but I yo User's recommendation: Nobody could help me and your customer service was so bad it was last time I got ticket with this company because I cancel my old ticket and bought other one with you just because I didn’t want pay more penalty. Now it’s so late to answer.