Update by user Jul 26, 2021 This is not resolved yet. I asked for a confirmation that my account is good. No email yet. Update by user Jul 26, 2021 Talked to two different people and two different stories. On hold again to talk to a third person. Original review posted by user Jul 26, 2021 I moved to the Pensacola area in May and created an account. On June 24th, I received a letter stating my power will be cut off on 7/27/2021 due to request. I never requested this. I called and talked to a service rep that said I had two accounts (never had two accounts) and the place I live at currently was going to cut off on the 27th. I stated that I did not make a request and that was fraud. out of space fraud. limited space... User's recommendation: Beware!!!!