12 Apr, 2019 → by ClaimboUser192768
Renting experience
I rented my unit via the rental vacation condo program a few times. Doesn’t work well. 40% commission off the top then they send you a 1099 with the full amount. I guess I should then send them a 1099 for the commission they take. One year, I called 3 times, directly to Peppertree to verify the unit was rented; twice before and once during the rental week. After 3 months, I did not get a check for the rental. I called the Asheville office to inquire. They said it didn’t rent. I called Peppertree back and was put on hold. They would not answer me after I explained that they told me 3 times it was rented and Asheville said it wasn’t. They referred me to Asheville. After additional calls and emails to higher level management, I got some story and they sent me a check. I had another similar experience where they said it was only rented for the weekends on both ends of the week so I got paid for 4 days instead of 7. I asked when it was rented. They said several months ahead. Why would you allow only weekend rental during the peak of July? Should have been a full week rental only. Peppertree was damaged during the hurricane. When I book and alrernate Site, I’m interested to see how I’m treated.