AMOUNT DUE $127.00 USD refund This is my FINAL ATTEMPT TO COLLECT A REFUND Dear Andrew Bilinsky: You currently owe me a refund for the dollar amount of $127.00 for what has been nothing short of a disaster. I placed my original order on September 5, 2020, after extensive confirmation that you could work with these frames. The frames are EDGE TSKAP218. You can easily find them even on Amazon. Here is the homepage: https://edgeeyewear.com/, as you can see from the website: they are impact and ballistic tested and certified, as well as OSHA certified for safety. This is all due to the specifications that are, and were, in place when I sent them to you. I am a high reach forklift operator. Most people dont know what they do, but thats okay, A very simple explanation is we take loaded pallets out of the steel racks in a warehouse, at approximately 50 feet in the air. Now I have lost my job due to the irresponsibility, and complete lack of compassion from Lensabl, nor ethical practice in following through with what they claim they can do. The order number for the original order was as follows: 10006****, and as previously mentioned, was placed on September 5, 2020. They were a simple, standard, single-vision prescription, that I was making into sunglasses. They were standard AR, poly, polarized lenses. I also purchased a protection plan, because as I mentioned a few lines above this one, I work in a warehouse. Well, when I received these glasses back, which I was quite excited to get backwell lets just say that underwhelmed is the most politically correct that I can be at this moment. I will include pictures of these overstretched frames, and how they got scratched in the first place. I noticed they were not fitting on my face properly as soon as I put them on. So, I happened to have a non-destroyed, still original pair, of these glasses, so to test my theory I popped the lenses out, as they are meant to do in these frames, but could not under any circumstances get them into their unmolested sister pair of the exact same model number. So, they got scratched. I admit that. But Lensabl also admits that they were in the wrong and erred in the completely undeniable warp and stretch job that was done to the frames that were sent to your lab. I reached out for the first time, well my fiancée did, she has a better way with words than I do. Anyway, she reached out on November 2, 2020, the day I received them or the day after. She requested that the warranty be utilized. The customer service representative, Alex, asked for photographic evidence. So, we sent that over. This is the same picture that we used: Alex pretty much passed the complaint off as a boohoo too bad for you attitude. I will include the exact letter and evidence of the problem that I sent that caused the claim to be escalated: I placed an order for some lenses to be cut for my OSHA certified frames and have them sent to you to make my lenses. What I received back, is unacceptable and unsatisfactory. As you can see from the attachments, the frames have been stretched beyond wear, and the lenses are cut too big for the frames. If the lenses were cut to the frames I sent to you, they would be interchangeable with the secondary frames I have here that are the exact same size. There is no excuse for my glasses to be stretched beyond wearability, further I was basically told to go *** myself by one of your customer service representatives on Facebook. All Im asking for is that you guys replace the left lens that is scratched when I attempted to fix the problem that was mailed back to me by Lensabl. Further, if replacing the lens is unattainable, I will gladly take $40 in order to purchase a new set of frames and I will take my business elsewhere. I am not looking to seek legal action, nor am I looking for ways to waste the rest of my unemployment time due to Covid by trying to figure out a way to have you guys investigated for fraud. Ultimately the error is on you and your company and whoever manufactured these lenses. Are you urgently await your response to this very pressing problem. I attempted multiple strategies here at home, to fix the issue. However, I am not an optician, and therefore I should not be doing the job I paid you guys to do. The frames on the inside and the following pictures are the ones that I originally sent to you same make same model. The ones I received back or on the outside and as you can see they are significantly enlarged and overstretched from where Lensabl made lenses and put them in these glasses. I can gladly remove the lenses your firm installed and show you the very same lenses that were sent with my glasses as well as show you them inside of the box I sent to you initially when I begin the transaction. Those two sunglasses are the exact same thing minus one is having prescription lenses cut for one I check the lenses, that your lenses replaced, and theyre the exact same size as the counterpart so its like this I bought A lens protection package that seems easy enough when youre charging me for it however yall destroyed my glasses and the structural integrity which I dont understand because they are OSHA approved safety glasses essentially what Im trying to say is I feel for my inconvenience and troubles your company should honor the left lane like I said I will gladly remove them and clearly show you in video NHD but the ones you made were slightly bigger just enough to really screw things up. The misappropriation in the handling of my glasses has caused me numerous medical appointments, doctor bills, medications, pain and suffering in the form of migraines, worsening vision, and loss of income. The response from Alex was essentially that Lensabl could not and would not replace the one lens. Alex pretty much told me hey *** you, but in that nice equivalent of a southern, god fearing woman, saying bless your heart. Alex (Lensabl) Nov 18, 2020, 11:26 AM PST Hi Nicholas, Thank you for the additional information, I am sorry for your frustrating experience. I'm also sorry that my response to your request to replace the scratched lenses through our lens warranty came off as it did. Our warranty covers scratches to lenses from normal wear and cleaning, and the scratches in the photo provided were clearly not from that. It appeared that they glasses may have been chewed by a dog. It is now clear that the damage to the frame and lenses were from your attempts to correct the splay of the frames. I want to be clear that as far as I can tell we did not advise you to attempt to repair the glasses manually. If you had contacted us about this issue before that, we could have advised you that we could have the glasses adjusted to bring in the spay of the frames with a local optician, and that if needed, we can have the lab reinspect the lenses to see if there is an issue with base curve of the lenses. While we cannot replace these lenses for the damage done do them during a self repair, I can still have the lab reinspect them to see if an improper base curve was used. I am attaching a return label here. If that would be satisfactory for you, please let me know and send the glasses back to us at your earliest convenience. Thank you, Alex Customer Care Team www.lensabl.com I admit that I did make a mistake in attempting to force the lenses into the other (read: identical) pair of frames. However, per your policy (see below): remakes are to be done if the customers satisfaction is not met and that I had 30 days to make Lensabl aware of the problem. I more than met the burden of proof in this case for one new lens easily, let alone small claims court would side with me. Your company damaged my property and then had the gall to try and get me to pay for the screw up. So on November 18, 2020 I submitted my re-order. On December 7, 2020 I sent the following at 9:49 AM: Ok. So I can understand the scratch I made however heres my thing it took me literally well over a month to receive my order in the first place. it took me literally well over a month to receive my order in the first place. Not to mention I didnt have time to spend another month waiting. Heres the detailed photos I am sending to the better business bureau. OSHA. My attorney. And essentially call anyone who will listen to me as Im on Covid unemployment anyway i needed my sunglasses yesterday Foreal I operate a high reach forklifs my glasses were osha quality now they dont fit. Trust me yall r right no one want do you spend $170 for nothing I may have scratched the.lenss Whilewe are clearly trying to fix yawls mistake when it turns out you compromised their shaepe Positioning curvature-and sizing or all wrong I will gladly send them back for yall to fix the lenss however essentially you all destroyed my glasses ill gladly provide the cost of those from the company that makes them two different models Ill except the cheaper one which is 24.95 you cut my lens is the way their supposed to be ill eat the scratch and never use your company again because this clearly begin is a problem on your end and after five we still waiting I find it ridiculous you want me to wait another five week or would expect me to I figure this is two wrongs that cost me a $170 dollars to no avail I couldve use my eye doctor for 80 bucks and will believe me from now on. But I think in good faith and good business yall should honor the warranty I *** paid for for the lenses I got nothing but time on my hands to sit around and figure out clever ways to make your companys life living *** Because if you think Im gonna roll over eat the money Ive paid with a pair of destroyed glasses youre out of your *** mind The lenses have been cut correctly they should be able to pop out of those frames and fit into the identical pair of frames identical as in bought at the same time I am suffering headaches from light sensitivity from an eye injury and I have continued to endure pain suffering literally at the end of my money being spent by a company that wont honor a mistake they made first I got nothing but time to write reviews man the balls in your court they were put in the box this morning as before the first time I sent the original lenses also and I took ample amount of pictures and had them looked at by an eye doctor that said they are not my prescription nor is the curvature right All Im asking is for my lenses to fit in the warranty on the one lens that I paid for like I said yall are wrong and so am I but Im the customer is it how you treat all your customers after you mess up something of theres? I figure if you get that Hollywood money all the time you wouldnt give a *** about a hard-working American but others will Im trying to do on his business in sick and tired of companies like yours trying to jip somebody ill tell you what keep the *** They are useless to me I will be contacting an attorney if a swift reasonable resolution cannot be met ~Nicholas Cummins~ I suppose I sent this email in hopes to get some resolution and feedback about what was going on with my frames and lenses. Now keep in mind that they were sent USPS Standard First Class, which by my research on usps.com states is between 1 and 3 days which means that the glasses should well have been able to be redone and completed judging by the time frames that you give on your website: How long will it take for my order to arrive? From the time that we receive your frames at our lab, lens production is about 4-7 business days on average. All lenses go through a meticulous quality inspection before being shipped back to you. If there are any imperfections at all, we may re-process your lenses so they are perfect, which can delay final shipment. Once shipped, you will receive an email confirmation with tracking number. Judging by that even in the worst-case scenario by mailing my glasses back on November 19, they should have been at your lab by November 21, 2020. And adding in, even 7 business days, would have been December 1, and adding on three days for shipping back that would be December 4, and even with a delay, arriving on the 5th. Regardless I still had had absolutely no communication with anyone at Lensabl, who now have not only my money but my property as well. Then on December 10, 2020 at 937 AM I received this response from Megan on your Customer Care Team: Megan (Lensabl) Dec 10, 2020, 9:37 AM PST Hi Nicholas, I am very sorry to hear that your lenses weren't working for you. Here at Lensabl we have a strict redo/remake policy, if there was anything wrong with the lenses that needed to be corrected by us, you could contact us and we would trouble shoot the issue and set up a redo. https://www.lensabl.com/returns/. I checked all email communication and I am not seeing that you reached out to us in regards to any issues with your lenses, only until after you had attempted to fix them yourself. Our lens warranty does not cover damage like this or scratches stemming from dropped frames, improper lens care, or lens cleaning with any substance and accessory other than Lensabl provided cleaning kit. I understand that you are in need of new lenses, and if you would like for us to replace these for you we would be more than happy to offer you a large discount to help ease the cost at 30% off MSRP $81.90. If you want to proceed with this remake, let us know and we can charge the card on file and advise the lab. Best, Megan Customer Care Team www.lensabl.com I had further correspondence on December 10, 2020 at 3:02 PM, in which I responded with the following: A discounted price so where is the correction made for the sunglass frames that you destroyed of mine because I have clear pictures which will be sent to you if you all havent seen it yet that the lenses were not even the right curvature my sunglasses were stretched and theyre indestructible theyre OSHA approved not to mention I had yall make me a pair of sunglasses not only OSHA certified but essentially beach going theres no screws in the frames to adequately replace the lens but theyre cheap sunglasses like I said if yall had done it right I should essentially have been able to take a lens out of those glasses and put that lens in the exact same frame which I own on three pairs of it is as clear as day that the very beginning of this begins with the job not being done right I work around machinery that can kill you 5000 different ways outside and didnt have time for another four weeks nor do I feel I should have to pay for one lens that clearly with proof photo evidence shows yall *** the bed I tell u what you can simply send my package back to me and cut me a check for the price of those sunglasses which I will send a link to for you so you can clarify the dollar amount of the lenses which I have before and after pictures of before they came to you and after your stretch them so bad that I could fit the identical pair inside of them see attached photos Im asking for a little lens you destroyed my sunglasses had I known the lens was too big for the frame I would not have popped it out to try and put it in a different pair of frames to fit properly so I dont die at work so I can see for the two near almost 200 I paid with yall got a question for you so if you charge me 400 does that mean i wait five months for the same here or what. Ill submit the photos its clear as day whoever cut the lenses either has a bad eye or is really an idiot because the curvature on the lenses are not right the shape of the lenses are not right when breaking it down to the specifications I took the lenses to an optometrist whose opinion was and I quote what a *** job because you could clearly see that the curvature is not right for me to see through and once again how do you all cut my lenses to spec as stated before if I have two objects and they identically identically the same and something fits in one of them it should fit in both of them am I wrong? it is kindergarten elementary I really hate to think that we have to make a very big stink with the federal trade commission the Better Business Bureau Department of consumer affairs and just about anybody and everybody I can conjure up while sitting in the safety of my home quarantining from Covid that will inconvenience your company in anyway shape or form because I have been in that only inconvenience now Im being told to go *** myself two wrongs dont make a right and two wrongs dont get you paid twice asshole. This is the kind of behavior in a business that puts a business out of business ill tell you what yeah Im *** up my sunglasses anyway that theyre not even usable request request my sunglasses be sent back to me were paid for but you can keep your garbage *** lenses thank you for wasting my time and the likelihood I would refer or recommend yall to anyone is about the same likelihood that my male dogs going to regrow his testicles. I find it Obscene before ever sending you all my sunglasses I reached out and corresponded to make sure that yall could do it providing a web link to the glasses and pictures all of which I have in my possession still see I live on a base is that Im gonna get screwed over every day so I always screenshot my *** so will make this simple yes you are right the damage got done because the lenses that yall cut wrong popped out as I tried to contour the sun glasses that once fit my face to perfection until I sent it to yall im gonna make it my personal mission in life to google reviews on trashy companies and Im gonna sit till Im bored in the face writing review after review after review with the photos and details of this event because the reality is yall are just as wrong as me on this one and Im asking you to split the difference for insurance on that I paid for but yall are gonna cover your *** Well you do that as I will not correspond again and upon submitting this message to you Im reaching out to an attorney friend of mine as I seek a lens one lousy lens or my $25 back for Damaging my sunglasses damaging my sunglasses and thats not negotiable I am caused daily discomfort and eat migraine medication around the clock because of sensitivity to light which my doctor is very willing to write up in validate any the event pain and suffering becomes a factor because were not talking about sunglasses were talking about prescriptions being added to sunglasses were the commonsense says he needs them but you aint getting no more of my money I couldve had gotten *** around by my eye doctors here and do the very same thing with the lenses that I did with yall And With everything already going on in the world today do you want to *** around with someones dollars shame on yall take the glasses and shove them up your *** I also will be filing a dispute with my credit card company with all of my photo fax all of my screenshots of every transaction from start to finish including the correspondence from you all initially stating you could with no problem put prescription lenses in those im not petty but yall done pissed me off thinking you were going to get me from the back without a kiss. I am the most reasonable person on the planet and was willing to just have my lenses fixed however how can you fix a lens you didnt cut the curve right on and Im supposed to pay for that because it got scratch because your machinist messed up those frames are unrepairable they are stretched beyond any means of support to my face and like I said I will send a picture of myself in the very identical pair of sunglasses whre u see if they fit right and have no problem providing the one where they dont. Is this really worth it over one little lens or $25 I would appreciate not even being contacted to hear anything other than one ofr the other as that way while I feel like I just got fucked, the shoe fits and it like where they never even called u back the next day or everAt least he bought at least they bought me dinner first Christ Im not even getting a free glass of water on the table. Now normally I would apologize for my lack of taste in words but go *** yourself I have been more than polite reasonable and understanding and trust me anybody that knows me will tell you if you done pissed me off normally a jury my peers would say Im right I hope you have a miserable *** holiday as was mine on Thanksgiving from the constant pressure and pain in my head from my glasses not being right moral of the story is Ive seen lawsuits be won for a whole lot less detrimental to ones personal safety or others as I am a heavy equipment operator that will she conversation for loss of wages for any inconvenience is further more I incur over the matter ~Nicholas Cummins~ As has been the general modus operandi with Lensabl, there was no communication whatsoever until on January 5, 2021 at 12:22PM, my fiancée reached out to find out the status of the repair: Frankly I would like to know the status of this warranty repair. I cant seem to get contact with anybody via the normal channels that lensabl publicizes on their website, so yeah Im going to go ahead let my lawyer contact you from here on out. If this is how you conduct business no wonder your Better Business Bureau rating sucks ass. It wasnt until two days later on January 7, 2021 at 5:26 PM that we received a reply. In this particular email you can see where there is confirmation that the frames were damaged and were risky to work on. However, Lensabl would go directly on to say that they could still work on them if I wanted them too. It seems pretty cut and dry and any reasonable person would tell you in this case that if the frames were not compromised the first time I sent them, and I reached out with my dissatisfaction, then they must have been compromised somewhere in Lensabls possession. Hi Jill, I spoke to the lab and they confirmed that they received your frames but if you want us to redo the lenses you would still need to pay for those lenses to be replaced as my email below here has stated. The lab also confirmed that since the frames are damaged, they are also risky to work on. If you want us to proceed, let me know and I can charge the card on file for $81.90 as stated previously. Thanks!!! Megan Customer Care Team www.lensabl.com Now, to me this sounds like a pretty blatant admission of liability. To which my fiancée responded the following on January 7, 2021 at 7:27 PM, I will be seeing yall in court and be disputing the charges with my financial institution. Put the glasses as they are back to us and I will see you in court. I also responded to this response from Megan later that same evening at 11:33 PM: Do they speak English in California? Because I can swear I just read everything in English look lady its like this I have multiple upon multiple photos showing the before and after and even the inquiry to your company I have witnesses that sold me the *** glasses so heres how this is going to go youre gonna go ahead and put my original stuff back into The slots they belong youre gonna not only hear from the federal trade commission for the Better Business Bureau my attorney Im gonna report you to OSHA while Im at it because you said that you could Install lenses and when I put OSHA approved glasses you have til the end of business next week to return my sunglasses to me as they were when you receive them before your lenses were cut too big and ruin them you can do whatever you want them to try and make it look like its my fault but I have the photos I have the screenshot I have the paperwork and so every news channel I can come up with so every department I can think of oh and to top it off I will be disputing is my financial institution and I will be looking to collect damages as these are for work you have until Friday next week at 5 PM to return me my product or I assure you one day youll look back and say it wasnt worth it and heres the caveat keep your *** *** *** *** *** lenses unmolested or beginning that upcoming Monday wildlife mission will be to bring you down is it really worth it over something I paid for if not kindly go *** yourself and returning my *** I sent that *** over a month ago and yall wanna play *** games complete those games my *** face you *** the world my loss is mine but I have not trust me it wont be worth it Ill make sure you cant get a *** job scrubbing toilets you better watch out the people you *** wit could you just never know the ties they might have any nobody you know West Coast *** *** *** like you call leagues and you you *** *** *** dont like what I got to say dried Omaha punch me in my face or under my *** you *** *** I try to be nice the first few times game on dont even worry about it my next call is my attorney Im taking your *** company down when I get done with you and my lawyer gets done with you you wont be able to get a job anywhere except for somewhere like in Alaska cleaning *** after people you try to *** overs *** feet. So Dress warm by the way I will be reaching out to every designer brand letting them know that you are illegally making trademark lenses one and I no youre just dying toknow how that i know that. LOL now youre going to find out because you *** up all over a $10 Prns warranty that beginan with yawls mistake so I will send you a screenshot of the MSRP and say you can order my sunglasses from you will have them in the mail or I will show up and take my glasses because come *** or Highwater youre gonna replace yawls lanes are you gonna replace my frames or I will stop at nothing to put you in a *** trailer park you pick the right *** one today I got news for you *** youre gonna replace my *** sunglasses will send you a screenshot of the MSRP and so you can order my sunglasses from you have them in the mail where I will show up and take my sunglasses and then I will stand out front of your business and I will protest All while providing clear and present pictures not only by my phone bye-bye another eye doctor at their firm measuring your lenses trust me any worth $10 so go and *** with me Im *** praying you do I dont know where are you and the rest of the *** world thinks you come off trying to *** people out of their money Ill tell you what its your fault that make less money at work so Im gonna sue you and I want your car and your *** house and we live in America dont forget where the *** you came from if you dont like what the *** I got to say can put me in my *** mouth bitches. A word of advice when you wanna *** with somebody in their money make sure theyre not *** got a couple screws loose and will do something *** stupid over their money that lesson is free the next one might potentially one day cost you know not a threat call who the *** you want Mark my words when this is all over you gonna be like it wasnt worth it Ill be reaching out to Ray-Ban specifically tomorrow for you and let him know that you wanna fess up as well as Gucci as well as dolce Cabanna all of them my whole *** life mission has become to bring yall down ding ding *** game on the next correspondence you received from youll be from a legal group For all andany damages ive lost money at work because yall cant get your *** together give me what I paid for I have constant headaches theres your pain and suffering dont believe me I got the ER bills to show you all your lawyers anyway just remember that $10 $10 did you get it Ill take a stick up your *** *** please Im done negotiating dont even bother we corresponding to me youll hear from my attorney within the week and I feel whole emotional damage in pain and suffering sotake the 80 something dollars and change do you *** think I would pay why you just clearly stated in your own *** words the glasses are not viable because yall *** them up I also do manufacture specification all of it none your business now though see you in court you picked the right one ~Nicholas Cummins~ Albeit this is not the most professional, nor respectful, response. However as you can imagine, by this point it has been almost half a year going back and forth with you people. On January 11, 2021 at 7:33 AM, we received word from Megan that because of my response, Lensabl would not be completing the redo and will be shipping back my frames today. On January 14, 2021 at 10:08 AM, after a few days to try and calm down, sadly only getting more and more irate at this whole situation this is my final correspondence with Lensabl via email: Megan Or lenasabl. First let me thank you for sending me back glasses that you ruined without even giving me the common courtesy after $180 dollars of putting my lenses back in I feel like I was very reasonable in my request for yall to replace one lens that I paid for protection for that never wouldve been damaged if you wouldve cut them right so heres how this is going to go Ive already presented yall with two very reasonable options to deal with this matter both of which she told me to go to *** which I will do but not before doing what Ive already done reaching out to my personal attorney here in Omaha who is intern going to reach out to an attorney thsts local to you at which point I will seek damagesFor pain and suffering due to the four months without resolution yall of had my glasses basically. loss of wages from being pulled off machine at work because I cannot see. Literally. Not to mention the glasses that you all were sent by me are OSHA approved there near indestructible and somehow you manage to destroy my frames all of which the entire time I have merely asked only for one lens to be replaced were talking about one and youre basically told me I can go to *** in $180 Im on unemployment now because I could not work because of the glass situation all of which my former employer has documented and I have documentation of. truth be told I find it amusing that youre really willing to dance with the potential of a lawsuit not for the cost of the service that wasnt rendered anyway but for the damages that have been caused by the neglect of your company not to mention injuries I have incurred from not having what I paid for. My lens may have been scratched by my trying to put it back in we never shouldve came out in the first place not to mention I sent you a pair of literally universal edge sunglasses can be bought in any contractor supply store for $25 the whole reason for doing that and having lunch is made was if the frames ever got broken or lost there would be a copy of the cuts it on file somewhere to have replaced and I just prefer my sunglasses since begin this journey with yall Ive had to purchase not only two more pair but now four more pair of glasses and sunglasses because it was a better deal to buy two pair I couldve save myself months of trouble. Furthermore Ive been caused discomfort and persistent migraine headaches from my eyes not having adequate shading as well as their prescription I happened to know that my contact lens prescription is so out of whack they have to be custom-made so I know that my prescription is very much not common. Further supporting my argument that basically I paid yall to screw me over. As it stands Ive already reported you to the federal trade commission Better Business Bureau and Im in the process of retaining an attorney I wanna let you know that I have multiple upon multiple pictures from start to finish of this whole ordeal every corresponding screenshot it every receipt yet Ive even contacted my financial institution I had at the time I purchased these for copies of my statements from an account I closed and will be opening a dispute with that financial institution. For services not rendered all that and anything else I can do do you not only inconvenience your company but bring it to light that this is how yall operate during COVID-19 at that. Causing me to have to be laid off instead of staying at work because I didnt have the money as I paid yall to get the proper eye protection and wear. And if in the end I have exhausted all efforts to no avail. Im still left with yawls originating mistak. the irony here Will be yall too will have had to hire an attorney, produce documents, answer questions over the discrimination and the exploitation of someone verifiably disabled under the American with disabilities act as the need for my glasses are a direct result of an entitlement disability The kind that media outlets between my city and yours alone will find very appalling, informative, and news worthy. they may have questions especially when it happened during COVID-19 and youre screwing people out of their money during COVID-19. At this rate in the game I personally Feel this is futile on both sides that is due in part because of which listed below. The frames I sent you were overstretched by your technicians I have that in writing from an eye doctor as well as from yall that they were stretched too far I have reached out to the manufacture of the lenses themselves and ask them if I can send them in these frames so they can tell me whether they have been compromised past The OSHA certification or not at which once I have compiled enough evidence to prove that were both wrong here but you know it and I know it and in in your website it says I wouldve received my glasses within two weeks of the purchase it took nearly 2 months and you could tell me yall are busy but I will have you know as a fact that none of the eye doctor Dr. places during that time were seeing anybody due to COVID-19 and I did not order any type of colored lens that would require the extra 4 to 6 weeks The point is we can go on all day and now that Im on unemployment due in part to this matter I have nothing but time on my hands time that I would say it would be spent trying to make yawls life a living *** however this comes down to a very simple matter customer satisfaction of being right I simply asked for the replacement of one lines the curvature of the lenses that yall made for me may be different because of the actions of my eye however the shape of the lens the outline shape that it should be in size she did not differed whatsoever there should be no edges overlapping another edge I mean thats just common sense two wrongs dont make a right however if they cant make for a trial date at which point youre forcing my hand so this is my final attempt at once again requesting and demanding that you honor the left lens warranty and replace my lens. As your website clearly states if yall mess up youll fix it now youre trying to charge me more money for what originally begin as a mistake of yours. Now I may not win you may not win but is irrelevant really really gonna be worth it? Ive offered many different scenarios directly for resolving this and yall have repeatedly tried to make this my fault when in fact I didnt cut the lens is wrong the first time nor overstretch someones property I stand firm behind one of my lenses Being honored for the warranty I paid for specifically the left yeah when you have to install them yall can just cut it because Im sure you kept it on file and mail it to me overnight or attached to this email is the hyperlink you will see now with a direct link to the manufacture site of my glasses yall ruined A new lens that I paid for A warranty for or compensation for the frames yall ruined or I will see you in court. This will be my final attempt at any resolution with yall as to be honest with you I dont trust yall to so much as clean my lensesAnd yet Im still being reasonable figured to come to a resolution peacefully will result in also adding to my suit the fees are I and yet Im still being reasonable figured to come to a resolution peacefully will result in also adding to my suit the fees I will incur having this correctedNot to mention my prescription has changed in the quarter or more of a not to mention my prescription has changed in the quarter or more of a year this is so far taken and I cannot imagine you could produce the work orders in numbers that would be able to prove it would take this long from when I mailed you them back asking for something very reasonable short of a confirmation for one or the other this will be my final contact my next correspondence short of a thank you and all ties being cut. Any further contact will be directly from the law office of my legal representation both in my home city and yours. I would like to add that I have already consulted with my attorney who suggested so once again request yall honor your warranty mistakes were made on both sides of this and this is a very easy resolution for everybody especially when my prescription is changed I never even had a chance to use my original prescription with the glasses I paid to have made which in affect sidelined me at work as I am a high lift reach truck operator for a company considered a direct essential front line to the food supply chain in United States. I could not keep my weekly percentage for my pic rate above 100% because I could not see my forks 45 feet in the air properly leaving the risk of anywhere between 3,000 and 5000 pounds of anything between blast frozen beef or soda refills for Burger King. Finally I reached out to your company before ever sending my glasses with pictures and the manufacturer with part number to ensure proper installation and lenses could be made at which point yall said yes there in the emails all of this comes to light yes and when yall should have realized before sending them back that they were over streched by you or that it was going to happen thats the point u should have stopped and contacted with me with options which will be the basis for my lawsuit. Attached here is a link to where my glasses were purchased from they sell for $32.10. But Im fair I paid 25 for them and will gladly except what I paid because Im not trying to get over on anybody here. https://www.fullsource.com/edge-eyewear-tsk216/ Attached here are the photos of a clear miscarriage of engineering and a video showing what should be the scenario and what it actually is: Preferably Ill take the $25 for what I paid for my sunglasses and Ill eat the 180 or Ill take the lens that I paid for a warranty forIn addition to everything I just said here I reckon by the end of business Friday its what you have to respond as this is gone on way too long as is. And its clear that the end result will not be procurement of what I needed in the first place from you. And finallyAnd finally if I must seek damages I will also seek new lens is being made to my new prescription as all this time passed is it really worth all this just for a lens that I paid for and a mistake made by you as well.? Respectfully, ~Nicholas Cummins~ When I did receive my glasses back, the lenses were not placed inside the frames, and in fact the whole thing was akin to Lensabl just *** in a box and sending it to me instead of my glasses. The lenses were thrown in the box with no care if they would scratch on the way back in the mail. So I had to risk ruining the lenses more to use them, or who the *** knows what I was going to do with this. So for a reminder and a timeline: September 5, 2020 I place my initial order after extensive communication discussing whether you could do my frames. Get glasses back sometime around November 12-13, 2020. I reach out to you initially on November 13, around noon. After providing extensive photographic evidence of the damage to my frames in comparison to a sister pair I had here that was the same model and everything, it took another five days before anyone could be bothered to communicate with me. Next communication was December 7, 2020. The gap in time was due to the holiday and much needed de-stressing time. Three days later I get a response from Megan telling me we could send them back for a re-do with a nearly $100 cost. December 10, 2020, I responded, and we decided to go ahead in early November to do the re-do, and no status update whatsoever until my fiancée reached out in early January and I had my final correspondence in the middle of that same month. So by my estimates from start to final correspondence via email that is September 5, 2020, to October 5one month. October to November 5.two months. November to Decemberthree months. December to JanuaryFour months. That is four months for something that by my estimates 3 days to ship to you, a week to do the lenses, and another 3 days to come backI could have done these glasses 8 times. I have come to the resolution that I will be filing in small claims court for damages, the cost of the frames, and the cost to Lensabl. You defrauded me. By my estimates there are approximately 10 employees that work for Lensabl, and that is including you, Andrew. According to the Better Business Bureau, you have a 3.28/5 rating, and there were 115 complaints closed in the last 3 years, and 70 of those were in the last year. Your rating is an F. 90 of those 115 over the last year were for problems with your products and services. Over and over and over across the internet your reputation sucks. Repeated customers saying you did to them what you did to me, destroyed frames, made them unwearable, and then attempted to charge the customer again. Further, according to the BBB, customer complaints are NOT used in the determination of your rating. Since you leave me no choice, if there is no response to this letter, all legal rights shall be explored, including, but not limited to, legal proceedings necessary to recover the refund I am deserved. I have sent two letters prior to this, so consider this a final warning. This demand letter for payment serves as official notice to you and may be tendered in court as evidence of your failure to pay. If legal action is to occur to resolve this matter, it may involve having you pay attorneys fees and may impact your business license and subsequent incorporation as a business/ I truly hope that you didnt know about this Andy, and that you will do the right thing and resolve this. User's recommendation: Just don't do it.