They gave me their word per the contact I entered into that rates may increase, but only once annually, and they would inform me beforehand. EXTRA SPACE lies right out the gate to get you to sign on. Not only did I get rate increases in the first 6 months but it has been very substantial, over $60 in a year. THIS IS DISGUSTING. After complaining to many people (it was never the same person twice working the location I rented from), but the District manager called me and said (I QUOTE) "Your rate will no longer increase. It is my guarantee to keep your rate at the level it is at that point and never again increase." LIES, LIES, LIES!! I gave it a few months and then another rate increase, but without a notice of it happening this time. EXTRA SPACE IS A SCAM!!