Update by user Jun 24, 2021 They emailed me stating that they got my W9 form, I should be able to redeem my money at this time. I don't know what they meant by "At this time", but I'm just relieved that I was finally able to redeem my $27. Hopefully there will not be anymore issues.. Original review updated by user Jun 23, 2021 I've been a customer of this company for over a year, and never had a problem with them (that is, up until a few days ago) they made this so-called "rule" that you now have to fill out a W9 form in order to continue using their site. I think this is a ploy they've cooked up to keep you from redeeming any more points from them. Oh, you can continue doing surveys, u just won't get paid for it. I'd like to add that I thought being a customer meant using their services. I'm not a paying customer. I just wanted to make that clear. User's recommendation: Be aware of this if you consider doing surveys for them.