Ive had my v11animal for 1 year. The store and warranty says 2 year coverage. The automated help said 1 year and have still not returned my inquiry!! $500 that does after a year?? I want a replacement motor now and dont intend to pay for it. I purchased this because of the warranty that is posted everywhere and when it comes down to it, Dyson will not honor it??? Shameful User's recommendation: By another brand. Poor quality zero customer service, won’t honor warranty.