Got hung up on twice. Third and 4th time, nobody told me it would be a 3-hour hold. Each person who answered wanted huge details and then simply put me on hold to the same department that will ask again. Office told me 3 days, phone told me 5 or 6. Nobody said 3 hours hold for follow-up calls when no results are given. Suffolk office answered immediately with no cutoffs or holds or problems. BADGETTOGETHERTOGETHER!!wait