Tivo Edge, which is only a few months old, crashed and is stuck in reboot loop. I have been a Tivo user over 15 years and their only option for my few month old equipment is to "purchase" an upgrade. I am used to their stuff only lasting two or three years so I would buy a new one. But this one isn't six months old! Told me they would sell me a refurbished model at a reduced price or purchase an upgrade. No thanks I'm done! User's recommendation: Stay away! The equipment is junk and they do not care about their customers.