I have gotten a CPAP machine and get my supplies from Apria for 5 years. This is probably the worst company I've ever dealt with. They make mistakes about half the time with the supplies they send. They charged me full price a couple of times, then received payment from the insurance company and didn't refund the money -- until I stumbled across the problem a year later. Call them and they transfer you to another department, then often to another one after that. Worst company eveFind r. User's recommendation: Avoid this company at all costs.