I call four times to resolve this issue. Although my order was cancelled, purchased at a sale price and assumed it was out of stock,I noticed it was still in stock and called to inquire why my order was cancelled. They acknowledged that the item was in stock, so had to get "approval from supervisor to honor the price that was quoted to me". So I was disconnected four times because I waited on hold for a long time to get the supervisor to approve. When I called back each time after the disconnect, they assured me that they would resolve issue. Well, guess what, I was disconnected again and again. Done with Grandin Road. Never order from them again,. User's recommendation: Great sales but terrible customer service. Good Luck.