I MADE A CHANGE IN BOOKING AND IT RESULTED IN A CREDIT. THEY WOULD NOT REFUND ONLY USE VOUCHER. WE DID USE A PART OF THE VOUCHER BECAUSE I COULD NOT USE THE FULL AMOUNT. THEN THEY TURNED AROUND AND USED THE VOUCHER AMOUNT BACK AS A CHARGE TO MY CARD. STILL NOW NO REFUND. I HAVE TURNED IT OVER TO THE ATTY. GENERAL FOR PROSECUTION. User's recommendation: GO THRU SOME ONE LIKE AAA OR AARP.