Update by user Oct 15, 2018 SpeedConnect responded to my email. Tech support/customer service hours are still a problem as they don't extend into evenings or weekends (which is when we usually have outage problems). However, the company did give me an agreeable account credit for the last week due to the significant problems we had with dropped signals, spotty coverage, and long outages. According to SpeedConnect, the issues that week were beyond their control. They also inform me they have been making a lot of company changes lately, but are now back on track and moving forward. Hopefully we won't have any more issues. Original review posted by user Oct 13, 2018 This company has totally gone down the tubes since we signed up for their internet service several years ago. They seem to have dropped any and all support for my area and there is now NO way to get help on evenings/weekends because customer service hours are only Monday-Friday during the daytime. The internet is also frequently down and we either get no reimbursement for the hours it was unavailable, or only get $2 back at most. It's incredibly frustrating, particularly when I have kids trying to do homework that requires a reliable internet connection. When Speedconnect's internet is actually working, the connection can be maddeningly slow. We've been loyal customers for years, but I'm asking myself more and more lately why I continue to bother with this company. We don't have a lot of money, so paying a small fortune (to us) for a service that either isn't working or isn't working well is really upsetting. The problems we've been experiencing have become so disruptive lately--internet down for hours two times in three days with a lot of dropped connections in the days leading up to the outages--that I'm completely fed up and will have to start shopping around for an infinitely better ISP.