Your phone answering system is absolutely ridiculous. I have been trying repeatedly to reach a department that can solve the issue of downed wires. There are two wires from your cable box on the power lines dangling in my yard. Someone needs to get out here and fix the problem. I should not have to work this hard to fix a problem. Address: 19771 Gloucester Lane, Huntington Beach, CA 92646 Phone-1-71*-313-****