1 No Return Slip included . 2 The phone numbers listed were not in working order. 3 After extensive investigation I found a contact email. 4. Requested a return slip . 5. After 12 days without a response, I sent a second email explaining with all of the above. This time I explained I regretted I would report them to BBB. They sent the return slip. I requested refund. 6 They recommended I purchase a Sign Receipt req. not an option - waiting! User's recommendation: I would not recommend JJ House purchase- there is no ability to seamlessly return an item & unclear after I returned my item if I will get my refund!