Here we are nearly 18 months into this pandemic, and while most financially sound businesses have effectively migrated their call centers through the use of their 1990s phone systems into call groups that route to employees phones, Dollar Shave Club prefers to have pissed off customers lied to by chat agents or ineffective communication via email. They say I cannot have a manager call you because we dont have phones. Really? What US resident doesnt have a phone? I call BS! User's recommendation: Go with a mature company, this one for many reasons will make you crazy!