Noticed an order was placed for self pickup on 4 July evening for 1 item. I could not have placed that order as the phone was locked and in my pocket while I was out. Write to their helpline who asked me to call the restaurant and wanted to end my conversation. I said the order was placed by your app, why should I call the restaurant? Multiple ding-dongs later, I have still not HEARD from any tech guy, only one email to say my request for refund has been rejected. Funny they can conclude it could not be their fault without even speaking to me. How convenient.me.witinvestigatioemd User's recommendation: NEVER use them, unless you are prepared to part with your money and face bad service.