Dear Sir or Madam: I was given this company through AHS the Home Shield program to protect appliances and major equipment in the home. This company finally came to my home after 3 calls and them telling AHS I was not available which was a lie. Then, a part was ordered and no one provided an update so after two weeks I called the company. This is where I was told a technician would arrive one afternoon. I took off work. NO SHOW! I called and the people told me the person was ill. This is interesting, the day after Memorial Day? I took off the next day to be there, and NO SHOW again, they said the technician couldn't find the part or it wasn't in? Now the part was there the day before? So, either the technician didn't look or this was another lie? I will be contacting the Better Business Bureau and putting this on Cincinnati Television where they go after contractors who do not offer appropriate service/or inferior service (this situation has been going on since April 20, 2019.) Next, I asked for a supervisor and was told someone would contact me? I haven't been given an appointment yet? I have reported this incident to AHS and asked this contractor be removed from any contracts for the poor service. Also, I am writing a letter to likely the Attorney General to see if anything can be done with the business license if this is the way customers are treated. I will say once you reach the company, after being on hold normally for NO LESS than 15 to 20 minutes their customer service personnel are polite. Respectfully, Edward Oestreicher egpo1@***.com