I called the middle of January because my power recliner had stopped working. It was stuck in the reclined position. February 12 my chair was picked up and I still do not have it back. After the service person determined it was the motor, they brought the chair back to me (85 miles one way) until the motor came in and then they came and picked it up again. That was April 2. Have not heard from them since and my calls have not been returned. My son bought a room full of bedroom furniture and living room furniture at the same time I got my chair and he is very upset about this. The order is under his name, Kevin Fergason, Phone # 580-445-****.