I hadn't accessed 23andme for a year or so. When I tried to sign on, and change my email address, it rejected gmail as well as another email address I had. I then added an outlook account so that I could change my password. In trying to do this, all of my sign-in information was deleted by 23andme. Now they say I don't have an account with them after I paid at least $150 in sign-up fees. User's recommendation: Buyer beware.