Called last year in November and went over our coverage including Platinum Dental care. NO ONE said we needed to call back to keep our Platinum coverage, No one!! Now we feel that we were not at fault seeing as how no one contacted us. We want our Platinum coverage BACK!! Called 5 days in a row and kept getting transferred and finally hung up on. Can't believe they screw us nover User's recommendation: Do not ever get a policy from this rip off company.