Hotwire sold an airline toicket with a confirmation number unrecognized by the issuing airline, either online or over the phone. I had no way to prove I had a paid ticket. Hotwire knew this was the case, committed to help said they would get the cancellation issued through the issuer, said they assigned special people to it, and then when I followed up 10 days l followed up 10 days later, they had done nothing and made no notes of the conversation! What a joke, Now back on hold for another 30 mins with them to be told they will do something and then they won't Run, do not walk away from this scam of a company. later, bothin User's recommendation: What a joke! Run from this company and no way to solve problems! They will make you crazy....