They locked me out of my account and family tree

/ 36 reviews

5 Mar, 2021 → by ClaimboUser384323

I was a member since November 2008 and built quite an extensive Family Tree using the FREE service for years, but decided at the beginning of 2020 to pay for the PREMIUM service and continued to build my family tree. They locked me out of my Family Tree website when I refused to renew the Premium service in 2021. They will only allow technical support by telephone for Premium members... and there is no way to unlock the account via email, or any other method. User's recommendation: STAY AWAY from MyHeritage.com !

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MyHeritage - Other Reviews

》 I deleted my account and was still charged

》 They locked me out of my account and family tree

》 Taken money without notification when on month trial

》 Results are inaccurate and incomplete

》 didn’t agree to this its unethical behaviour

》 Subscription with a surprise VAT!!

》 MyHeritage Genealogy Family Tree (Family Website)

》 Lack of response in cancellation process

》 Don’t know, never heard of them

》 unauthorised credit card action

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