Hello, My name is Caprice M. Jackson. I am a client of yours located in Columbus Georgia. The Shell Gas Store is decomposing at a rapid rate! The store outside is dirty and stained. The sidewalks need power washed. The inside of the store has filthy counters and cabinets that look as if they have not been cleaned in the longest time. This store is in violation of your store maintenance policy. The store does not follow quality, nor customer experience guidelines. Your store location is at 2218 Victory Drive Columbus GA. Phone at 706-689-****. This store is an eye sore to our community and decreases our neighborhoods value. Please correct the store presentation, and customer experience quality effective immediately. Thank you for your time and cooperation. Sincerely, Caprice M. Jackson User's recommendation: Please complain to the store manager.