They changed their website to try to make it harder to return items. My item was marked to not ship for a month, but arrived two weeks early. When I needed to return it (because the quality was markedly worse than previous shams Ive purchased) the return was rejected by the computer because technically in their system it hadnt shipped yet. I called and asked for a mailing label to be generated and emailed to me. The link in the email didnt work. When I called again, they generated a second return label which could take a few hours to show up, and May end up in your spam folder. Thats not how email works yall. We arent dumb out here. I will never purchase from them again.