Update by user Apr 05, 2021 No access to online account granted Original review posted by user Apr 04, 2021 Hello, I tried to open an online account today and was denied access. Customer service department did not assist me and advised to wait. I am traveling to abroad in the nearest future and wanted to set up paperless billing and set up alerts. I will not be able to receive paper invoices and at risk of losing my policy. I was not provided a number for executive department to file an official complain.My life insurance policy number is L831****. Please let me know which department I should contact to resolve this issue.