Update by user Jun 25, 2021 The phone was finally answered after the second 20 minute hold, and my problem resolved. However, I do not know what steps the company is taking to reduce hold times for its customers.. Original review posted by user Jun 25, 2021 I inadvertently tried to log in on the wrong page, and my account was locked, and I was instructed to call 1-88*-545-**** for assistance. I called once, on hold for over 10 minutes, hung up, then called back, on hold over 20 minutes, the phone was answered but no voice, I said hello, they hung up without speaking. On hold again for over 13 minutes this time User's recommendation: Be prepared for a LOOOONNNNGGGG wait to get any assistance.