Waited in a line of 5 cars ahead of me for approx 40 minutes before reaching the pickup window. Female employee crushed a large slush in her hand before I could reach it, resulting in it splashing all over the outside and inside of my new Honda Odyssey, as well on my shirt. Same employee took my credit car, and returned several minutes telling me that she couldn't give me a receipt since they were out of paper. User's recommendation: Hire some responsible site managers who can handle problems.