Hubby found a new service for us, so he switched. Got the SIM card from the new place, put in the phone but it never connected. Phone number was switched over, but still the card wouldn't work. Well he found out that Tracfone put a block on it and wouldn't release until we paid $55. We owned our phone, paid our bill every month, but was held hostage. Hubby paid the money but said, good riddance to Tracfone and glad he's away from them User's recommendation: Don't use them.