For about three years the service was great, almost perfect. In the last six months -emphasis on this as it has nothing to do with the pandemic, they have rescheduled my deliveries, without prior notice, five times this year. So a rescheduling may mean that they have NO access to my building due to the many marathons and runs we have in the area every summer, which cuts access to the building. User's recommendation: Look for a different delivery services. They are a monopoly but may be you will find an alternative. I am leaving them.