First they raise my rates, then trolled me for days. Worst of all, they insisted I buy insurance I did not need - this is a scam! I already had renters insurance - self storage IS covered. I desperately tried to move my stuff out, but I couldn't do it alone. I had an epileptic seizure at the site while trying to move. After the episode, I just gave up trying. User's recommendation: If you can avoid storage units do. Never store keepsakes.