I was on hold for 1.5 hours, and then they said my issue was not covered! Then when you ask to speak to a supervisor, they hang up or never call you back. A faulty item was put into my house, and they said since it works I will have to pay to replace the item. I did not order the faulty part that tarnished, the repair company did! I expect to get this fixed at no cost to me! Now on hold another 30 min. then call dropped again! User's recommendation: RUN RUN RUN RUN RUN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!