I purchased my Artic Pro Wireless headset in early June of 2020. The batteries stopped holding a charge just weeks after routine use. I contacted SteelSeries Support who gave me a coupon code for replacement batteries. I put in the order, but there was no supply so I waited a couple months and they never arrived. I used a second code that I was given (because they expire, but this after speaking with 3-4 different people), to put in another order but it never arrived because they were never stocked. I had asked for a resolution, either a replacement unit (because the units are for sale everywhere, still) or a refund as one of the most expensive headsets on the market can't use it's main function for going on a year now. I have escalated to a manager, Ron, multiple times who refuses to provide a response other than extremely short messages which can only come off as extremely rude. I've described this experience to my friends and my viewers and there's no more room for patience or understanding when communication completely falls short and turns into being rude to their customer who has, up until now, publicly swore by SteelSeries. I'm requesting to speak to whoever can actually help me, as I've been reduced to begging for help. I have filed a BBB complaint, which I'd be more than willing to retract, if someone just helps me. I'm asking for anything at this point, I just want my $350 headset to work as advertised. Please forward this to whatever department manager or regional manager OVER Ron, as I no longer wish to speak to him (as he will not give me the time of day, apparently). For emphasis, responding with "use the coupon code" to get free batteries is not a resolution, as the batteries that are being offered simply do not exist. I have had an order "preparing for shipment" for many months (twice), so unless there's a resolution for that, please do not respond with "use the coupon code" unless they're actually going to be shipped.