I tried to do a virtual chat and was told that virtual chat was not available. Then it gave me a phone number to call but when I called that number it is all pre-recorded prompts and no live service rep available to assist me. My problem does not fall into any of the categories on the list of pre-recorded responses. As a Macys American Express cardholder, I expect to be able to speak to someone that can assist me. I guess Ill have to cancel the entire order. User's recommendation: Think before ordering online.