It seemed that it was taking quite a while for my order so I was going to check and to my great surprise I saw that I was charged twice and still didnt have my new pair of beautiful red sandals.Getting in touch with you (on your app) is a monumental task. When I was checking my bank account I found that one of the duplicate charges was gone. Yay! My beautiful sandals are spectacular!!! I havent worn any shoes with height since my strokes and these are my trainers. They are awesome!!! Cant afford to shop here often but when I do, Macys rocks! User's recommendation: Be patient!