Good Day I refer to you with a drawback. Order # 1518, June 20, 2021. The Associate email is jackiemachuca7@***.com I placed the order this time by Tel, I regularly ask for extra cheese, but this time they put provolone cheese. After they arrived 1 hour 18 minutes late, obviously they arrived Cold, I contacted several times to cancel. they said they would return the credit to my credit card. this has not happened. I would like to know if they could help me, and I needed my daughter's help to translate into English, when they took the order it was in Spanish now they tell me only English. could you please solve the problem. Verónica M. Peña. 512 679****