A service representative came to my home to install a dryer vent. He was courteous, neat and well spoken. It was a difficult job since the dryer was up close to the back wall. He needed Assistance pulling out the washer in order to get to the back of the dryer,I called the store and was surprised to know that the manager of the store, Jonathan came to my to my home to assist Daniel. Both were wonderful User's recommendation: Ask for Daniel when you need a service call.