I was promised a 4th time by an FTD customer service person your flowers will deliver today on Valentines Day from a local florist as it should have been in the first place. I ran a supply chain for a multi billion global company for many years and the one rule I always held close to my heart and soul was to think globally and act locally. Maybe FTD will learn a lesson some day before the only way they can do business is through a Pissed Off customer.com forum! I hope my wife of 42 years will receive her flowers today but I am skeptical given FTDs performance over the last many years. User's recommendation: Buy local and bypass FTD whenever you can!