2 matters happen to warrant attention. 1 - Reps divulged taking parts while leaving empty boxes to maintain inventory. 2 - I recently used the Amherst Street, Nashua store location for a common socket but for a recent model vehicle. It was nothing more than an 8mm allen wrench socket for a drain plug. He was very quick to cut me off confirming "we don't carry the special order item. I got it at a competitor within minutes. I then returned for other items, and found the socket sold as a duralast item. Either I am being discriminated against or this "gray shirt" is preventing business at your location. User's recommendation: the only thing "managerial" about him is his gray shirt.