We purchased our timeshare agreement with Exploria Resorts back in April of 2003. When we originally purchased the agreement, we thought we would be able to go on vacations anytime we wanted and for much cheaper than we would any other time. We thought we could go anywhere we wanted to, as well, but that turned out to be untrue. They sold us on a bunch of bold face lies and now when we are requesting to be released from our contract, they say "it's binding" and we cannot be released. Our sales agent, Kara Floyd, at Summer Bay Resort convinced us to upgrade in 2007, making us think that if we upgraded we would reap more of the benefits. We have only used our timeshare once and that was when we upgraded, thinking we were going to get something better. The condos were run down and lackluster. We have complained multiple times and Exploria refuses to help us with our cancellation. We have paid them over $30,000 total, and have received nothing in return. We definitely do not recommend this company who displays very poor customer service and whose resorts are lackluster. Steer clear of their scam, They have been running it for years! Kenton &;;;; Roberta Holle