Hello, I'm unable to log in to my account due to the account have been freeze. It's my mistake when I open my account on phone and pc laptop at the same time. I have 3 orders requested for refund (due to wrongly pickup shipping method) My Id are katechinkc and phone number +601******** and i don't think i have a registered email with you since all in Chinese and I cant read at all. Can you please help me to solve this?