I had a similar experience. My antenna was ripped off my truck on Sunday. I went back and filled out a form stating what happened, date and time. and called there and left a message for the owner to call me back. NO RESPONCE I have been going to this car wash for many years and just wanted to see if they have insurance to cover this type of problem. I know most car washes have this insurance. How long does it take to make a phone call? Totally irresponcible. Pissed customer