My iPhone XLR was over heating and not maintaining a charge, and the camera lens had broken. My husband and I went into the local Verizon store to purchase a replacement phone for me we were one payment away finished paying off our phones when my phone was damaged, we were not looking to sign up for a new plan just wanted to replace my phone Jennifer, William, Anna and DeMichael were very helpful in assisting us in the purchase of the right phone for me along with accessories that would help to protect my phone from damage.