Update by user May 27, 2021 NO RESPONCE FROM BE FRUGAL REGADING THIS CONSUMER COMPLAINT!!! Original review posted by user Apr 27, 2021 BeFrugal makes it easy to not pay big cash backs by not giving the consumer any information to resolve a matter of payment. In my opinion an investigation should be made of the way this company does its business. In my opinion a Class action should be filed by those who feel they have been taken by this company by not paying out money due consumers. I have been sick the last two months and just got around to make my situation public. All I ask is this company pay me what was due me. Correspondence below. Ticket ID ABEE-7954 edmundmeyer . Date Created: Mar 08, 2021 Subject: Other Status: Mr. Todd. We seem to have an ongoing problem with Dell and your company. It appears something is wrong what is going on and I need someone to talk with with Dell. You and I have gotten no where regarding this process by you only telling me it is computer generated. Before I contact various consumer sites I give you a final chance to give me information "who" you have an agreement with Dell so I can put this matter to bed. I recently noticed another instance where Dell verified payment (see below) and then reversed payment. Sale Details Date:21-Feb-2021 Store:Dell Order Total:$917.62 Cash Back:$36.71 Store Order ID:f0bd0261-7e2e-4b55-abf7-fdfe3f12f56b The retailer has verified your Cash Back purchase. The estimated payable date is 22-Apr-2021. Sale Details Date:21-Feb-2021 Store:Dell Order Total:-$917.62 Cash Back:-$36.71 Store Order ID:f0bd0261-7e2e-4b55-abf7-fdfe3f12f56b Cash Back was canceled by merchant. Date:22-Feb-2021 Store:Adjustment: Dell Order Total:$2,123.30 Cash Back:$169.86 Store Order ID:83083**** The retailer has determined that BeFrugal is not owed commission for this sale. Unfortunately, we are unable to provide Cash Back. This adjustment, along with a reversal, will be applied to your next payment. Again I'm trying to get to the department who sends you the approvals of denies claims for payment. I hope for a reasonable reply from you to settle this. Sincerely, Edmund Meyer Todd from BeFrugal Mar 08, 2021 1:27 PM Hello again, All dealings with Dell are via the retailer's affiliate program. Please let us know if you have any further questions. Best regards, Todd from BeFrugal edmundmeyer Mar 08, 2021 1:42 PM Mr. Todd: What is their affiliate program phone number "your company uses "as they are a large company? Todd from BeFrugal Mar 08, 2021 1:47 PM Hello again, I do not have any phone number for that program. Please let us know if you have any further questions. Best regards, Todd from BeFrugal edmundmeyer Mar 08, 2021 2:10 PM Mr. Todd: Your reply amazes me. Lets say if your company was not paid a commission you would have no one to have contact with to be paid. Get prepared for an investigation if you cant be a company with giving consumers needed information when they have been denied for a considerable amount of money back. Again your reply simply amazes me and I presume you or your CEO will have to explain this to some consumer authorities who investigate strange practices by companies like BeFrugal . Todd from BeFrugal Mar 08, 2021 2:14 PM Hello again, Inquiries do not go via phone. There is a web form that handles these. Best regards, Todd from BeFrugal edmundmeyer Mar 08, 2021 2:24 PM Your company is not talking with a young child that does not know any better when they are being taken. I'm on the planet for 74 years and know when someone has something to hide. Apparently Be Frugal has a lot to hide when large cash backs are due. Like I said in my previous email's to you expect some consumer action and it will be coming. User's recommendation: Do not use Befrugal for cash back. Use Coupert as a better choice on how their web site works!