FREE UNLIMITED TEXTS U.K. and EUROPE/ 400 FREE MINUTES CALLS with 2MGB DATA per MONTH ALLOWANCE for £1 00 was automatically applied by EE phone app. £1.00 balance remained that would NOT make INTERNATIONAL CALLS or TEXTS. There is still 10 Days until next TOP UP and EE CUSTOMER SERVICE 150 does not reply to my texts. NO directions on the mobile phone App. Can you please arrange something? Thank you. L. S. User's recommendation: EE PHONE SHOPS said they don't know how to operate their information and requested PASSPORT/ DRIVERS LICENSE four different locations then phoned Customer Service from the shop who said they would call me back then did not.